Frequently Asked Questions

What are your products made of?

High quality metal — the same material used in professional automotive displays and garage builds.

How thick are the products?

Thick enough to have real depth and dimension on your wall. These aren't flimsy prints — they're solid pieces.

How far do the products stand from the wall?

They sit slightly off the wall giving them a clean floating look, not flush like a picture frame.

How heavy are the products?

Weight varies by size. Every piece ships with mounting hardware so you're good to go right out of the box.

Will the products rust?

No. Each piece has a protective coating that keeps it looking clean long term.

Are your products safe?

Yes — all materials are non-toxic and safe for indoor use.

Do you offer free shipping?

Yes — free worldwide shipping on every order, fully tracked via DHL Express.

How long does shipping take?

Processing times vary by product type:

• Standard products: 5–12 business days
• Custom orders: 10–15 business days
• Standard neon products: 10–15 business days
• Custom neon orders: 10–20 business days

Once shipped, delivery takes:

• U.S. and Canada: 2–5 business days
• Europe: 2–3 business days
• Worldwide: 2–7 business days

Do you deliver to PO Boxes or Military bases?

Unfortunately not — we're unable to deliver to PO Boxes or Military bases at this time.

Are there any customs fees?

Customs fees, duties, or VAT may apply depending on your country. These are the buyer's responsibility. We recommend checking with your local customs office before ordering if you're unsure.

What's your return policy?

Not happy with your order? Contact us within 30 days of delivery and we'll sort it out.

How do I get in touch?

Email us at support@forgedneon.store — we'll get back to you within 24 hours.